According to the proper order of phlebotomy, what should be done second?

The second step in the proper order of phlebotomy is to explain the procedure to the patient. This step is essential for building rapport and trust between the healthcare provider and the patient. By explaining what will happen during the blood draw, the patient becomes more informed and less anxious about the process. Communication helps the patient understand the importance of the procedure and what to expect, which can lead to better cooperation during the venipuncture.

While greeting and identifying the patient is important and typically the first step, explaining the procedure provides an opportunity for the patient to ask questions and express any concerns. This facilitates a smoother experience for both the patient and the healthcare provider, ensuring that the patient is comfortable and aware of the next steps before the actual venipuncture occurs.

Cleansing the venipuncture site is crucial for infection control but takes place after establishing communication with the patient. Inserting the needle is the technical aspect that follows the preparatory steps. Therefore, the proper sequence emphasizes patient communication as a priority, ensuring informed consent and patient comfort before proceeding with the procedure.